Outreach & Training
Consumer Action’s multilingual and multicultural community outreach managers work to empower individual consumers and community educators nationwide through free, unbiased, rights-focused consumer literacy information and training. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations—the largest and most diverse of its kind—by providing information and tools to enable them to educate and advocate… Read More »
Content
Our Events
- Webinar on creating wealth through homeownership (Aug 04, 2022)
The Homeownership: The wealth creation connection webinar features speakers Kristin Wong, a financial analyst on the mortgage team at the Consumer Financial Protection Bureau (CFPB),…} - Webinar explores the impact of COVID on small businesses (May 05, 2022)
By Linda Williams To shed light on the ways COVID-19 has impacted the small business landscape in the U.S. and to better understand what recovery…} - Consumer Action hosts webinar on housing insecurity in America (Mar 05, 2022)
By Linda Williams Housing insecurity is an umbrella term that encompasses several dimensions of housing problems consumers may experience, including unaffordability, inadequate safety and quality,…}
Training Tools
- Resources for Learning About Scams (Dec 08, 2021)
Consumer Action created this resource sheet to help community educators get valuable information to consumers. The two-page resource sheet compiles publications related to scams and…} - Consumer Action reaches Spanish-speakers through print and TV coverage during COVID (Aug 03, 2021)
By Nelson Santiago Since the pandemic began, I have, in my role as community outreach manager, taken extra steps to get the word out to…} - After a Disaster: ID Theft, Scams and Insurance (Presentation) (Mar 17, 2021)
In this presentation, Consumer Action's Linda Williams explains common scams and problems encountered by consumers who have been affected by a disaster. Tips and resources…}
Our Network
- Nasdaq Foundation funds investor education initiative (Sep 06, 2022)
By Audrey Perrott The Nasdaq Foundation has awarded Consumer Action a grant to fund an investment literacy and engagement project geared to women and BIPOC…} - Experian funds financial capability/credit education initiative with DEI lens (Aug 02, 2022)
By Audrey Perrott Experian has made a commitment to Consumer Action for a multi-state financial capability and credit education initiative with a diversity, equity and…} - Out and About: Debt and the racial wealth gap (Jul 07, 2022)
By Audrey Perrott In June, this writer attended a presentation on Debt: When It Helps, When It Hurts, What It Could Do to Build Household…}
Best Practices
- CFPB Watch: Elders at risk of eviction, credit bureau lapses, and a big birthday (Sep 03, 2021)
By Ruth Susswein More than half a million renters over age 65 are behind on their rent as of July 2021,} - Don’t leave thousands on the table this season (Jan 05, 2021)
Widely considered the federal government’s most effective antipoverty program, the EITC puts money back into the pockets of qualifying low- and moderate-income working taxpayers when…} - The enduring impact of racism on your finances (Dec 05, 2020)
For generations (and to today), institutional racism has denied people of color access to the economic and educational systems that are, in our nation, the…}
Recommended Training Tools
- Avoid ID Theft Training Kit (Nov 19, 2008)
The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…} - Insider Car Report (Jun 04, 2008)
This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices in California.}
( View More Recommended Training Tools )
Videos & Webinars
- Housing insecurity during the pandemic (Webinar) (Feb 14, 2022)
The pandemic unleashed a national housing problem of unprecedented magnitude. Even before the pandemic, millions of Americans faced housing insecurity or instability—especially communities of color.…} - How Inaccurate Private Data Leads to Loss of SSI Benefits: What advocates should know (Nov 04, 2021)
The Social Security Administration (SSA) uses a private database from LexisNexis called Accurint for Government to find beneficiaries who own unreported non-home real estate and…} - After a Disaster: ID Theft, Scams and Insurance (Presentation) (Mar 17, 2021)
In this presentation, Consumer Action's Linda Williams explains common scams and problems encountered by consumers who have been affected by a disaster. Tips and resources…}
( View More Videos & Webinars )
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