A Message from Consumer Action

Consumer Action's MoneyWi$e educational materials have moved to our Managing Money Project website. Here you may view, download and order bulk copies of the MoneyWi$e materials. Please make a note of the Managing Money Project address— www.managing-money.org —and add it to your address book.

 

Consumer Services Guide (CSG)

Managing Money Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the 'Guide', some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.
 
 

Browse By Date

Records Found: 299

  • California - Department of Business Oversight (DBO)
    The Department of Business Oversight (DBO) provides protection to consumers and services to businesses engaged in financial transactions. The DBO regulates a variety of financial services, products and professionals. The Department oversees the operations of state-licensed financial institutions, including banks, credit unions, money transmitters, issuers of payment instruments and travelers checks, and premium finance companies. Additionally, the Department licenses and regulates a variety of financial…
    (added February 2015)
  • Consumer Financial Protection Bureau (CFPB)
    The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,…
    (added December 2011)
  • Virgin Islands - Division of Banking and Insurance
    The mission of the Division of Banking and Insurance is to serve and protect the public interest by aggressively enforcing the insurance, securities and banking laws in the Virgin Islands, while at the same time, assisting the insurance and banking industries to better serve the public.
    (added June 2010)
  • Ohio - Division of Financial Institution
    The Division of Financial Institutions regulates Ohio's State-chartered financial institutions and consumer finance companies. The Division charters depository institutions, licenses non-depository financial services, and conducts on-site examinations. All examinations, supervision, and regulatory activities are performed by Division staff who specialize in the operations of each of the specific industries. The Division's Office of Consumer Affairs works to provide education to Ohioans regarding borrowing and related…
    (added June 2010)
  • Financial Industry Regulatory Authority
    The Financial Industry Regulatory Authority (FINRA) is the largest independent regulator for all securities firms doing business in the United States. All told, FINRA oversees nearly 4,750 brokerage firms, about 167,000 branch offices and approximately 634,000 registered securities representatives. Created in July 2007 through the consolidation of NASD and the member regulation, enforcement and arbitration functions of the New York Stock Exchange, FINRA is dedicated…
    (added May 2010)
  • Missouri - Division of Finance
    The Missouri Division of Finance regulates state-chartered banks, trust companies, consumer credit facilities, mortgage brokers, and savings and loan institutions.
    (added April 2010)
  • Alameda County Community Development Agency
    The Alameda County Community Development Agency is to enhance the quality-of-life of County residents and plan for the future well-being of the County's diverse communities; to balance the physical, economic, and social needs of County residents through land use planning, environmental management, neighborhood improvement, and community development; and to promote and protect agriculture, the environment, economic vitality and human health.
    (added February 2010)
  • Centers for Medicare & Medicaid Services (CMS)
    The Centers for Medicare & Medicaid Services (CMS) ten Field offices reorganized in February 2007 moving from a geography-based structure to a Consortia structure based on the Agency's key lines of business: Medicare health plans, Medicare financial management, Medicare fee for service operations, Medicaid and children's health, survey & certification and quality improvement. The intent of the new structure is to improve performance through uniform…
    (added July 2009)
  • California Online Directory
    The California Online Directory is a service provided by the California Department of Technology. The Online Directory provides access to government information and services for state employees, local government and the general public. The directory services include state employee information, state agency information, and a State Government Organization Chart, as well as a keyword search.
    (added July 2007)
  • Consumer Information Center (CIC)
    The Consumer Information Center (CIC) is an information resource for California consumers. CIC is operated by the Consumer and Community Relations Division of the California Department of Consumer Affairs. When consumers have problems in the marketplace, they call CIC's toll-free number, (800) 952-5210, to obtain assistance. Staff members can help find the right government agency to help with a particular problem, and they can also…
    (added July 2007)
  • California - Department of Consumer Affairs
    The Department of Consumer Affairs (DCA) protects and serves California consumers while ensuring a competent and fair marketplace. DCA helps consumers learn how to protect themselves from unscrupulous and unqualified individuals. The Department also protects professionals from unfair competition by unlicensed practitioners.
    (added July 2007)
  • Consumer Credit Management Services (CCMS)
    Consumer Credit Management Services (CCMS) is a nationally based non-profit organization whose purpose is to educate and assist families and individuals in the areas of money, credit and debt. CCMS provides debt counseling and budget planning, debt restructuring, financial education and community awareness through seminars, media and the distribution of educational materials.
    (added June 2007)
  • United States Secret Service: Office of Government Liaison & Public Affairs, (DHS)
    The United States Secret Service is mandated by statute and executive order to carry out two significant missions: protection and criminal investigations. The Secret Service protects the President and Vice President, their families, heads of state, and other designated individuals; investigates threats against these protectees; protects the White House, Vice President’s Residence, Foreign Missions, and other buildings within Washington, D.C.; and plans and implements security…
    (added October 2006)
  • Customer Assistance Group, (DOT)
    The Office of the Comptroller of the Currency (OCC) charters, regulates, and supervises all national banks. It also supervises the federal branches and agencies of foreign banks. Headquartered in Washington, D.C., the OCC has four district offices plus an office in London to supervise the international activities of national banks. The OCC’s nationwide staff of examiners conducts on-site reviews of national banks and provides sustained…
    (added October 2006)
  • Federal Trade Commission (FTC)
    Enforces federal consumer protection laws concerning false advertising, deceptive business practices, inaccurate credit reports and handles complaints regarding credit cards, failure of banks to disclose credit terms, denial of credit because of discrimination and inaccurate disclosure of credit reports. May be able to assist with problems of abusive collection agencies.
    (added October 2006)
  • Office of Investor Education and Advocacy (SEC)
    The SEC's Office of Investor Education and Assistance provides a variety of services to address the problems and questions you may face as an investor. The office cannot advise the public on what investments to make, but can tell people how to invest wisely and avoid fraud. To request public documents, visit http://www.sec.gov/answers/publicdocs.htm
    (added October 2006)
  • Department of the Treasury (DOTT)
    The United States Treasury Department is entrusted with a broad range of duties and functions. In addition to monetary functions such as budgets, taxes, and currency production and circulation, Treasury also oversees critical functions in enforcement, economic policy development, and international treaty negotiation, just to name a few.
    (added October 2006)
  • Asian Law Caucus (ALC)
    Non-profit legal organization which offers assistance to low-income consumers. Promote, advances and represents the legal and civil rights of Asian and Pacific Islander communities. ALC provides help throughout the Bay Area. Free or low-cost, depending on income.
    (added October 2006)
  • Moneywi$e
    MoneyWi$e, a national financial literacy partnership of Consumer Action and Capital One, is the first program of its kind to combine free, multilingual financial education materials, curricula and teaching aids with regional meetings and roundtables to train community-based organization staff so that consumers at all income levels and walks of life can be reached.
    (added October 2006)
  • Center for the Study of Services
    Books, pamphlets and services help consumers select doctors, hospitals, health plans, and get good prices on new cars. Publications also help consumers shop for good prices and desired features in big-ticket products such as audio-video, major appliances, sporting goods, tires, home-office, etc.
    (added October 2006)
  • National Community Reinvestment Coalition (NCRC)
    NCRC’s goal is to end discriminatory banking practices and increase the flow of private capital and credit into underserved communities across the country.
    (added October 2006)
  • U.S. PIRG (Public Interest Research Group)
    A nonprofit, non-partisan organization dedicated to serving as watchdog for the nation’s citizens and environment. Produces reports on campaign finance reform, consumer issues such as ATM rates and auto safety, and advocates for strong consumer safeguards in the areas of product safety and environmental issues. State chapters focus on more regionally important issues, but also mirror national concerns.
    (added October 2006)
  • Consumer Credit Counseling Service (CCCS) of San Francisco
    Offers free money management, debt or housing counseling services and comprehensive workshops.
    (added October 2006)
  • Consumer Credit Counseling Service (CCCS) of the East Bay
    Web site of the Consumer Credit Counseling Service for Alameda, Contra Costa and Solano Counties. They offer free and low-cost counseling to aid consumers with credit and money management issues.
    (added October 2006)
  • Maine - Bureau of Financial Institutions
    The Bureau of Financial Institutions supervises all state-chartered financial institutions including banks, credit unions, and non-depository trust companies. The Bureau maintains and promotes safe and sound financial practices; strength, stability and efficiency of financial institutions; security of deposit and share funds; reasonable and orderly competition; and development and expansion of financial services advantageous to the public welfare.
    (added October 2006)
 
 
 

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