Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

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• Alabama - Attorney General
  As the state's attorney, he provides legal representation for the state of Alabama, its officers, departments, and agencies. The Attorney General defends the state in all lawsuits in which the state is named as a defendant. He represents the state in all court proceedings wherein the constitutionality of a state statute is challenged. In addition to defending the state, the Attorney General may initiate court…
  
  
• Alabama - Superintendent of Banks
  The State Banking Department is the state agency that charters, regulates, and examines banks, and trust companies chartered by the State of Alabama. The Department also has regulatory and licensing authority over lenders, mortgage brokers, payday lenders, and pawnshops conducting business in Alabama. The State Banking Department regulates all state chartered banks, trust companies, and various providers of consumer credit. A primary objective of the…
  
  
• Alameda County Community Development Agency
  The Alameda County Community Development Agency is to enhance the quality-of-life of County residents and plan for the future well-being of the County's diverse communities; to balance the physical, economic, and social needs of County residents through land use planning, environmental management, neighborhood improvement, and community development; and to promote and protect agriculture, the environment, economic vitality and human health.
  
  
• Alaska - Director of Banking
  The State Departments of Banking regulate and supervise state-chartered banks. Many of them handle or refer problems and complaints about other types of financial institutions as well. Some also answer general questions about banking and consumer credit.
  
  
• American Bankers Association
  Industry group site contains a lot of information for consumers and calculators to help you figure mortgage, auto, and college loan rates.
  
  
• American Bar Association - Consumer's Guide to Legal Help on the Internet
  This site is run by the American Bar Association and provides information about how and where to find free legal help, advice about hiring a lawyer, what to do if you have trouble with your lawyer, and more.
  
  
• American Savings Education Council (ASEC)
  Links to helpful sites about saving.
  
  
• Arizona - Corporation Commission
  Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also for preventing fraud and abuse in the sale of all but the largest securities offerings. If you have a…
  
  
• Arizona - Department of Financial Institutions
  The Arizona Department of Financial Institutions (AZDFI), formerly known as the Arizona State Banking Department, was originally codified in 1922 and enacted into law in 1973. AZDFI is statutorily charged with the licensing, supervision and regulation of state-chartered financial institutions and enterprises ensuring the safety and soundness of the financial services industry in Arizona. The Department also investigates complaints that are filed by consumers against…
  
  
• Arizona - Department of Insurance
  The Consumer Services Division is responsible for gathering and responding to consumer inquiries regarding insurance company or producer activities.
  
  
• Arkansas - Better Business Bureau (BBB)
  Contact for pre-purchase inquiry and complaint information on local businesses. Takes complaints on companies and arbitrates problems and disputes. Monitors and reviews local advertising and tracks and reports on charitable organizations. BBB of the Mid-South, Inc serves West Tennessee, North Mississippi and Eastern Arkansas.
  
  
• Arkansas - Department of Insurance
  The primary mission of the Arkansas Insurance Department (AID) is consumer protection through insurer solvency and market conduct regulation, and fraud prosecution and deterrence. The Consumer Services Division is designed to assist consumers with questions or problems relating to insurance coverage. This includes working to educate consumers on how to shop for insurance products and how to recognize the value of insurance.
  
  
• Arkansas - Securities Division
  Each state has its own laws and regulations for securities brokers and for all types of securities, including stocks, mutual funds, commodities, real estate offerings, uninsured investment products sold by banks and others. The officials enforce these laws and regulations. State securities agencies are responsible also for preventing fraud and abuse in the sale of all but the largest securities offerings. If you have a…
  
  
• Arkansas - State Bank Department
  The State Bank Department was created by Act 60 of 1913. The Department is charged with regulating the safety and soundness of state chartered, bank holding companies, commercial banks, industrial loan institutions, trust companies and Arkansas Capital Corporation, for which it serves as primary regulator, in order to assure public confidence in these institutions. These banks and other entities hold assets of over $33 billion.
  
  
• Asian Americans Advancing Justice - Los Angeles
  Asian Americans Advancing Justice - Los Angeles (Advancing Justice - LA) is the nation’s largest legal and civil rights organization for Asian Americans, Native Hawaiians, and Pacific Islanders (NHPI). Founded in 1983 as the Asian Pacific American Legal Center, Advancing Justice - LA serves more than 15,000 individuals and organizations every year. Through direct services, impact litigation, policy advocacy, leadership development, and capacity building, Advancing…
  
  
• Asian Law Alliance
  Over the past 32 years as a nonprofit corporation, the Asian Law Alliance has helped tens of thousands of people in obtaining decent housing, justice in the immigration process, and access to basic human and legal rights. Today, Asian/Pacific Islanders continue to be denied fundamental rights. ALA continues to keep its doors open for those individuals who are limited in English, who do not understand…
  
  
• Asian Law Caucus (ALC)
  Non-profit legal organization which offers assistance to low-income consumers. Promote, advances and represents the legal and civil rights of Asian and Pacific Islander communities. ALC provides help throughout the Bay Area. Free or low-cost, depending on income.