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Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

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Random Resource from the Directory

Office of The Real Estate Settlement Procedures Act (RESPA) (HUD)

Primary Address

U.S. Department of Housing and Urban Development,
451 7th Street, SW, Room 9154,
Washington, DC 20410
District of Columbia County

Telephone: (202) 708-0502
Website: https://www.hud.gov/hudprograms/respa

Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are

1. to help consumers become better shoppers for settlement services and
2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services.

Provides information about RESPA’s required disclosures and enforcement, how to file a complaint and others.


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