Publications - Fraud/Scams

In this section, Consumer Action features its free training modules that include multilingual fact sheets, leader guides for community staff who counsel consumers and PowerPoint workshop presentations, curricula, activities and worksheets. To enrich our users’ experience, we also include descriptions and links to third-party training sources developed by other nonprofits, corporations and government agencies. The Editor welcomes your feedback and suggestions. Click here to e-mail the editor.
 

Fraud

Sunday, July 06, 2008

Freeze Your Credit File (Chinese) Leave ID Thieves Out in the Cold. “安全凍結”信用檔案是一種預防及避免身份被盜用的工具﹐它可以阻止詐騙者利用你的個人資料來建立信貸記錄。這本手冊內容詳述如何“凍結”個人信用檔案,而且除非你暫時或永久取消凍結﹐它就可以防止別人以你的名義申請信貸。

A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to "freeze" your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.

Wednesday, June 04, 2008

Congele su expediente crediticio No permita el robo de identidad. El “congelamiento de seguridad” es una herramienta para ayudarle a prevenir el robo de identidad y evitar que impostores utilicen su información personal para establecer crédito. Esta publicación explica cómo “congelar” su crédito, lo cual previene que se establezca crédito nuevo a nombre suyo hasta que usted remueva el congelamiento por un tiempo o permanentemente.

Tuesday, June 03, 2008

Freeze Your Credit File (Vietnamese) Leave ID Thieves Out in the Cold. "Khóa an toàn" hồ sơ tín dụng là một phương thức ngăn ngừa giúp quý vị tránh bị trộm tín dụng và chận kẻ mạo danh dùng chi tiết cá nhân của quý vị để lấy tín dụng. Ấn bản này giải thích cách "khóa" hồ sơ tín dụng của quý vị, để ngăn ngừa tín dụng mới được gây dựng trên danh tính của quý vị cho tới khi quý vị tạm mở, hay tháo hẳn khóa tín dụng.

A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to "freeze" your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.

Monday, May 19, 2008

Freeze Your Credit File - Powerpoint Slides. The Freeze Your Credit File Powerpoint File is available for download in the "Download File" section.

Monday, May 19, 2008

Credit Report Security Freeze - Training Packet. To provide participants with the knowledge to determine whether a security freeze is right for them and, if it is, how to place, lift and remove a security freeze. This PDF packet provides guidance for teachers and team leaders. The 11-page packet contains a detailed curriculum, classroom activities and take home worksheets.

Monday, May 19, 2008

Security Freeze Training Manual Questions and Answers About Placing, Lifting & Removing a Freeze on Your Credit Report. This publication is part of a series on how you can protect yourself from identity (ID) theft by placing a security freeze on your credit files. A freeze also is a good idea for victims of ID theft.

Monday, May 19, 2008

Freeze Your Credit File Leave ID Thieves Out in the Cold. A credit file "security freeze" is a preventive tool to help you avoid identity theft and to block impostors from using your personal information to establish credit. This publication explains how to "freeze" your credit file, which prevents new credit from being established in your name until you temporarily or permanently lift the freeze.

Monday, May 19, 2008

State Credit Freeze Chart. Consumer Action has prepared a chart listing guidelines for placing a "security freeze" on your credit file.

Wednesday, January 16, 2008

Recognizing Credit Card Fraud (Korean). 신용 카드 사기는 소비자가 신용 카드 번호를 낯선 사람에게 알려 줄때, 카드를 분실 혹은 도난 당했을 때, 우편물이 정해진 사람에게 가지 않고 사기범들 손에 들어 같을 때, 혹은 영업체의 직원이 카드나 카드 번호를 복사할 때 발생합니다. 이 소비자 행동 출판물은 신용 카드와 연관된 스키밍, 피싱, 신분 도용, 위조 카드 등과 같은 여러가지 형태의 사기에 대처하는 요령에 대한 정보를 제공합니다.

Credit card fraud happens when consumers give their credit card number to unfamiliar individuals, when cards are lost or stolen, when mail is diverted from the intended recipient and taken by criminals, or when employees of a business copy the card or card numbers of a cardholder. This new Consumer Action publication explains how to recognize and avoid many forms of fraud that involve credit cards, such as skimming, phishing, ID theft and counterfeit cards.

Wednesday, January 16, 2008

Cómo Reconocer El Fraude de Tarjeta de Crédito. El fraude de tarjeta de crédito ocurre cuando el consumidor le da el número de su tarjeta de crédito a un desconocido, cuando pierde o le roban las tarjetas, cuando el correo se desvía de su destinatario y se lo roba un delincuente, o cuando los empleados de una empresa hacen una reproducción de la tarjeta o del número de la tarjeta del cliente. Esta nueva publicación de Consumer Action explica cómo reconocer y evitar muchos tipos de fraudes que involucran tarjetas de crédito, como el copiado de banda magnética, phishing, robo de identidad y tarjetas falsificadas.

Wednesday, January 16, 2008

Recognizing Credit Card Fraud. Credit card fraud happens when consumers give their credit card number to unfamiliar individuals, when cards are lost or stolen, when mail is diverted from the intended recipient and taken by criminals, or when employees of a business copy the card or card numbers of a cardholder. This new Consumer Action publication explains how to recognize and avoid many forms of fraud that involve credit cards, such as skimming, phishing, ID theft and counterfeit cards.

Wednesday, January 16, 2008

Recognizing Credit Card Fraud (Vietnamese). Mạo nhận thẻ tín dụng xảy ra khi người tiêu thụ đưa số thẻ tín dụng của họ cho người lạ mặt, khi thẻ bị mất hay bị trộm, khi thư gửi bị chuyển đi và lấy bởi kẻ gian, hay khi nhân viên của một kinh doanh sao chép thẻ hay số thẻ của người giữ thẻ tín dụng. Bản cẩm nang mới này của Consumer Action giải thích làm thế nào để nhận định và tránh nhiều phương sách mạo nhận liên quan đến thẻ tín dụng, như là việc cào lén (skimming), câu móc (phishing), trộm danh tính và các thẻ tín dụng giả mạo.

Credit card fraud happens when consumers give their credit card number to unfamiliar individuals, when cards are lost or stolen, when mail is diverted from the intended recipient and taken by criminals, or when employees of a business copy the card or card numbers of a cardholder. This new Consumer Action publication explains how to recognize and avoid many forms of fraud that involve credit cards, such as skimming, phishing, ID theft and counterfeit cards.

Wednesday, January 16, 2008

Credit Card Fraud - Powerpoint Training Slides. The Credit Card Fraud Powerpoint training file is available for download in the "Download File" section.

Wednesday, January 16, 2008

Questions and answers about credit card fraud Training Manual. This 24-page publication provides information about many aspects of credit card fraud and offers tips for recognizing fraud and preventing it. The guide also covers how to check your credit card billing statement, where to report credit card fraud and what to do when fraud strikes. A list of helpful resources is included.

Wednesday, January 16, 2008

Recognizing Credit Card Fraud (Chinese). 當消費者將信用卡號碼給了不熟識的人、信用卡遺失或遭竊、郵件被偷或被罪犯利用、公司職員複印他人信用卡或卡號,信用卡詐騙案就發生了。這本消費者行動最新發行的手冊提醒大家認明及避免形形色色有關信用卡之詐騙,例如:仿製信用卡、假冒騙取信用卡、身份盜用、偽造信用卡等等。

Credit card fraud happens when consumers give their credit card number to unfamiliar individuals, when cards are lost or stolen, when mail is diverted from the intended recipient and taken by criminals, or when employees of a business copy the card or card numbers of a cardholder. This new Consumer Action publication explains how to recognize and avoid many forms of fraud that involve credit cards, such as skimming, phishing, ID theft and counterfeit cards.

Wednesday, July 11, 2007

Protect Your Phone Records - Leader's Guide. Pretexting is a method of obtaining someone else’s personal information, including phone records, under false pretenses. This Leader’s Guide, written in question-and-answer format, will help give trainers background on the techniques pretexters use, the damage they can do to victims, various laws and regulations that keep phone records private, how to protect personal data and how victims can file complaints. A companion brochure is available.

Thursday, March 22, 2007

ID Theft & Account Fraud (Korean) Prevention and Clean Up. 신분 도용범은 불법적으로 이익을 보거나 자신의 본 신분을 감추고 새 신분 아래 숨으려고 하는 사람입니다. 또한 신분 도용은 사기꾼이 타인의 신분을 이용, 사기 및 기타 범죄 행위를 할 때 발생하기도 합니다. 이소책자는 신분 도용으로부터 여러분 자신을 보호하는 요령과 신분 도용의 피해자가 됐을 때 대처하는 요령 등을 설명하고 있습니다.

An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.

Thursday, October 26, 2006

ID Theft & Account Fraud Prevention and Clean Up. An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.

Thursday, October 26, 2006

ID Theft & Account Fraud Leader's Guide Strategies for Prevention and Clean Up. This 24-page backgrounder guide is written in question-and-answer format to help you anticipate frequently asked questions about ID theft and account fraud. Reading this guide can help prepare you for in-service or train-the-trainer presentations. Topics include an overview of ID theft and account fraud, how to prevent ID theft, advice for victims and helpful ID theft resources that you can use to find more information or to file complaints.

Thursday, October 26, 2006

Robo de Identidad - Fraude de Cuentas Prevención y reparación . Un ladrón de identidad es un impostor que asume la identidad de otro para obtener ganancias ilegales o porque desea ocultarse detrás de una identidad nueva. El robo de identidad ocurre cuando el impostor utiliza la información personal de usted para cometer fraude u otros delitos. Esta publicación le puede ayudar a tomar los pasos necesarios para prevenir el robo de identidad. O, si usted ya es una víctima, le asistirá en arreglar los problemas causados por el robo de la identidad, y a disminuir el impacto que éstos tienen en su vida.

Thursday, October 26, 2006

ID Theft & Account Fraud (Vietnamese) Phòng chống và dẹp sạch. Kẻ trộm danh tính cá nhân là kẻ giả mạo danh tính của người khác để trục lợi trái phép hay kẻ trộm muốn trốn đằng sau một danh tính mới. Trộm danh tính cá nhân (identitity theft hay ID theft) xảy ra khi kẻ giả mạo dùng các tin tức cá nhân của quý vị để làm chuyện gian lận hay phạm pháp. Ấn bản này có thể giúp quý vị những kế sách ngăn ngừa trộm danh tính cá nhân, hay nếu quý vị là nạn nhân, giúp giải quyết các vấn đề tạo ra bởi việc trộm danh tính và giảm sự ảnh hưởng của việc đó trong đời sống của quý vị.

An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.

Thursday, October 26, 2006

ID Theft & Account Fraud (Chinese) Prevention and Clean Up. 所謂身份盜用犯就是一個騙子冒充別人的身份來非法牟利或是因為想要以新身份來掩飾自己。身份盜用犯﹐又稱為ID盜用犯﹐其之所以會產生就是騙子使用了你的個人資料來行騙或犯罪。此手冊能協助你採取行動預防身份被盜用﹐或是如果你已是受害者﹐如何清理身份盜用犯惹出來的麻煩以及減少它對你生活的衝擊。

An identity thief is an imposter who assumes another person’s identity in order to profit illegally or because the thief wants to hide behind a new identity. Identity theft—or ID theft—occurs when the imposter uses your personal information to commit fraud or other crimes. This publication can help you take steps to prevent ID theft, or if you are a victim, to clear up the problems created by ID theft and to lessen its impact on your life.

Thursday, October 26, 2006

ID Theft & Account Fraud - Lesson Plan Prevention and Clean Up. This updated packet provides guidance for teachers and team leaders. The 15-page packet contains a detailed curriculum, classroom activities and take home worksheets. (Note: It is only available as a PDF file.)

Thursday, October 26, 2006

ID Theft & Account Fraud - Powerpoint Training Slides Prevention and Clean Up. The ID Theft & Account Fraud Powerpoint training file is available for download in the "Download File" section.

Wednesday, November 02, 2005

Just Say NO! To Senior Scams. Everyone must be on guard against scams, but seniors can sometimes be more vulnerable to fraud. This brochure outlines the many guises of fraud, with special attention to scams that target seniors. Signs of fraud and tips for avoiding scams are included.

Wednesday, November 02, 2005

Just Say NO! To Senior Scams (Vietnamese). Tất cả mọi người đều cần cẩn thận để tránh bị lường gạt, nhưng quý vị cao niên càng dễ bị lường gạt hơn. Cẩm nang này phát thảo nhiều phương sách lường gạt, với sự chú tâm đặc biệt đến những lường gạt nhắm vào người cao niên. Những dấu hiệu bị lường gạt và mưu sách tránh bị gạt cũng được đề cập.

Everyone must be on guard against scams, but seniors can sometimes be more vulnerable to fraud. This brochure outlines the many guises of fraud, with special attention to scams that target seniors. Signs of fraud and tips for avoiding scams are included.

Wednesday, November 02, 2005

Just Say NO! To Senior Scams (Chinese). 每個人都應該對詐騙提高警覺﹐但是老年人有時候特別容易上當受騙。手冊列明許多騙局的偽裝手法﹑特別提醒老年人易被針對的詐騙。也包括“騙局跡象” 及各種避免受騙的要訣。

Everyone must be on guard against scams, but seniors can sometimes be more vulnerable to fraud. This brochure outlines the many guises of fraud, with special attention to scams that target seniors. Signs of fraud and tips for avoiding scams are included.

Wednesday, November 02, 2005

Diga ¡NO! al fraude contra las personas de edad. Todos debemos estar atentos a los engaños, pero las personas mayores a veces pueden ser más susceptibles al fraude. Este folleto describe las variadas facetas del fraude, con especial atención a aquellas estafas que afectan a las personas mayores. Se incluyen “Señales de fraude" y consejos para evitar las estafas.

Wednesday, November 02, 2005

Elder Fraud Leader's Guide Recognizing con games that target seniors. According to AARP, older people who fall for scams tend to believe the pitches they hear. Many believe they have a good chance of actually winning a prize or that the products they see advertised are worth the price. This manual is written in question and answer format to allow you to quickly find the answers to questions about the myriad of scams that target seniors.

Wednesday, November 02, 2005

Fraud Bingo Game. Consumer Action's Fraud Bingo is a fun activity you can use in your trainings.

Wednesday, November 02, 2005

Just Say NO! To Senior Scams (Korean). 사기꾼은 모든 사람들이 경계를 해야 하겠지만 특히 노인들은 이들에게 사기를 당할 위험이 큽니다. 이 소책자는 여러가지 사기 형태에 설명하고 있으며 특히 노인들을 상대로 하는 사기에 대해 중점을 두고 있습니다. 어떻게 사기를 식별하고 피할 수 있는 지에 대한 도움말을 포함하고 있습니다.

Everyone must be on guard against scams, but seniors can sometimes be more vulnerable to fraud. This brochure outlines the many guises of fraud, with special attention to scams that target seniors. Signs of fraud and tips for avoiding scams are included.

Wednesday, November 02, 2005

Elder Fraud : Preventing Senior Scams - Powerpoint Training Slides. The Preventing Senior Scams Powerpoint training file is available for download in the "Download File" section.

Wednesday, November 02, 2005

Elder Fraud : Preventing Senior Scams - Lesson Plan. This updated packet provides guidance for teachers and team leaders. The packet contains a detailed curriculum, classroom activities and take home worksheets. (Note: It is only available as a PDF file.)

Tuesday, June 24, 2003

Questions & Answers About Privacy & Your Credit Report. Privacy abuses are on the increase, including credit fraud and identity theft, a fast-growing crime in which an impostor applies for credit under a victim's name. "Questions and Answers about Privacy and Credit Reports" offers in-depth information on privacy and credit reports, bank accounts and marketing as well as new laws designed to help people better control how their personal information is used.

Thursday, December 27, 2001

Keeping Your Bank & Credit Card Accounts Safe from Fraud A manual for community-based organizations. A manual designed to help staff members of community-based organizations educate their clients about avoiding fraud in banking and credit card transactions. Topics covered include banking on the Internet, avoiding financial scams, identity theft and using ATMs. Includes resources for victims of fraud.

Wednesday, December 27, 2000

Preventing Credit Card Fraud Learn how to protect yourself . A brochure that describes how crooks steal and use credit cards and card numbers, and also describes how to protect your card and what to do if your card has been stolen.

Tuesday, April 01, 1997

How to Avoid Becoming a Victim of Insurance Fraud A Consumer Guide for Asian Americans. An illustrated brochure describing the warning signs of insurance fraud, with some concrete steps you can take to avoid becoming a victim. Though written specifically to help Asian Americans, this brochure contains information helpful to all consumers. It details several types of insurance fraud, such as: fake policies, premium fraud, unlicensed agents, unnecessary services, and insurance scams. It also describes how to get your money back and where to complain about insurance fraud.

Tuesday, April 01, 1997

What Asian Americans Should Know About Insurance Fraud A Training Manual for Community-Based Organizations. An 8-page, illustrated manual written to help agency staff answer their clients' questions about insurance fraud. Though written specifically for agencies that work with Asian Americans, it contains information relevant to any consumer's questions. It includes an appendix listing the insurance regulators for the top ten states with the largest Asian American populations.

 
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