Outreach & Training
Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations by providing… Read More »
Training Tools
The following tools, games, and activities can be used by organizations for trainings and workshops.
- Companion slide deck: When a collector calls: An insider’s guide to responding to debt collectors (Jun 21, 2017)
Consumer Action created this companion slide deck as a visual aid for educating consumers on the material in When a… - Practical Money Skills (Apr 17, 2017)
Practical Money Skills offers interactive tools and educational resources to help individuals and communities build stronger financial futures. - Commonwealth (formerly Doorways to Dreams Fund) (Apr 17, 2017)
A library of free online and mobile games, designed and developed by Commonwealth (formerly Doorways to Dreams Fund),… - Consumer Action YouTube Channel (Apr 17, 2017)
The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing… - Financial Services Pre-Training Assessment (Jun 21, 2016)
This is a "pre-survey" designed to assess participants’ experience with bank accounts and banking services before they participate in a… - Identity Theft and Internet Safety Resource Sheet (Feb 09, 2016)
This Identity Theft and Internet Safety Resource Sheet includes links to resources from the Federal Trade Commission, Privacy Rights… - Homebuyer Resource Sheet (Aug 10, 2015)
This Homebuyer Resource Sheet was developed by Consumer Action trainer Nelson Santiago for a workshop in Los Angeles. The handout,… - Easy-to-print ID theft fact sheets for your trainings (Jul 23, 2015)
These ID theft guides present a lot of information in a little package! You can download the fact sheets as… - 12 Tips for Good Credit - Class Activity (Aug 25, 2014)
The "12 Tips for Good Credit" classroom activity, based on material covered in the MoneyWi$e Good Credit and Improve… - Financial inclusion reference/resource list (Jul 14, 2014)
Consumer Action created this resource sheet to help trainers get valuable information into the hands of financial inclusion workshop… - Digital Dollars Class Activity - Facts you should know (Jun 26, 2013)
The Digital Dollars "Facts you should know" classroom activity, based on the first half of the Digital Dollars lesson,… - Resources for Good Credit (Apr 23, 2013)
Consumer Action created this resource sheet to help trainers get valuable information into the hands of credit workshop participants.… - Digital Dollars Quiz Game (Dec 03, 2012)
- Digital Dollars mobile/online banking lesson plan (Sep 19, 2011)
Your Digital Dollars - Lesson Plan and Class Activities, only… - Check it Out! Reports & Scores Quiz (Oct 28, 2010)
Consumer Action's training team designed this quiz game to make it fun to learn about credit reports, scores and specialty…
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