Outreach & Training
Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of more than 8,000 community-based… Read More »
Training Tools
The following tools, games and activities have been developed by Consumer Action's outreach and training staff for use in trainings and workshops.
- Financial Services Pre-Training Assessment (Jun 21, 2016)
This training tool is designed to assess participants’ experience with bank accounts and banking services. - Identity Theft and Internet Safety Resource Sheet (Feb 09, 2016)
This Identity Theft and Internet Safety Resource Sheet includes links to resources from the Federal Trade Commission, Privacy Rights… - Homebuyer Resource Sheet (Aug 10, 2015)
This Homebuyer Resource Sheet was developed by Consumer Action trainer Nelson Santiago for a workshop in Los Angeles. The handout,… - Easy-to-print ID theft fact sheets for your trainings (Jul 23, 2015)
These ID theft guides present a lot of information in a little package! You can download the fact sheets as… - MoneyWi$e Interactive Courses (Sep 17, 2014)
This series of interactive courses is based on Consumer Action’s popular Moneywi$e financial education modules. The courses are Talking… - 12 Tips for Good Credit - Class Activity (Aug 25, 2014)
The "12 Tips for Good Credit" classroom activity, based on material covered in the MoneyWi$e Good Credit and Improve… - Financial inclusion reference/resource list (Jul 14, 2014)
Consumer Action created this resource sheet to help trainers get valuable information into the hands of financial inclusion workshop… - Digital Dollars Class Activity - Facts you should know (Jun 26, 2013)
The Digital Dollars "Facts you should know" classroom activity, based on the first half of the Digital Dollars lesson,… - Resources for Good Credit (Apr 23, 2013)
Consumer Action created this resource sheet to help trainers get valuable information into the hands of credit workshop participants.… - Digital Dollars Quiz Game (Dec 03, 2012)
- Digital Dollars mobile/online banking lesson plan (Sep 19, 2011)
Your Digital Dollars - Lesson Plan and Class Activities, only… - Check it Out! Reports & Scores Quiz (Oct 28, 2010)
Consumer Action's training team designed this quiz game to make it fun to learn about credit reports, scores and specialty… - Rebuilding Credit Crossword Game (Aug 06, 2010)
The Rebuilding Credit Crossword Game can be downloaded from the "Download PDF" field below. You can use this exercise to… - 'Why Adults Learn' PowerPoint Slides & Handout (Jul 30, 2010)
Adults learn differently. These slides can help trainers understand how to communicate and reach adults as well as tips and… - CARD Act Quiz (Jul 26, 2010)
The CARD Act Quiz can be downloaded as a PDF (see below), copied and used to teach about credit cards.…
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