Content

Our Events 

• Debt collection trainings a big success (Jun 05, 2017)
  The Consumer Financial Protection Bureau (CFPB) reported that in in 2016 it handled a whopping 88,000 debt collection complaints from consumers! According to the Bureau’s…
• Consumer Action, FICO co-host credit, financial counseling webinars (Mar 05, 2017)
  FICO® Score Open Access for Credit & Financial Counseling is a valuable program that enables credit and financial counseling providers in the U.S. to share…
• Consumer Empowerment Conference a huge success (Jan 05, 2017)
  Scores of consumer advocates, housing and credit counselors, and financial education coaches from community-based organizations (CBOs) around the nation gathered in Chicago in November for…

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Training Tools 

• Companion slide deck: When a collector calls: An insider’s guide to responding to debt collectors (Jun 21, 2017)
  Consumer Action created this companion slide deck as a visual aid for educating consumers on the material in When a collector calls: An insider’s guide…
• Practical Money Skills (Apr 17, 2017)
  Practical Money Skills offers interactive tools and educational resources to help individuals and communities build stronger financial futures.
• Commonwealth (formerly Doorways to Dreams Fund) (Apr 17, 2017)
  A library of free online and mobile games, designed and developed by Commonwealth (formerly Doorways to Dreams Fund), that aims to improve personal…

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Our Network 

• Consumer Action educates seniors on elder fraud, scams (May 05, 2017)
  In March, Consumer Action partnered with Woolf House, an affordable senior rental housing community in San Francisco, to conduct two elder fraud presentations (in both…
• Kicking off Military Saves Week at California’s Camp Pendleton (Apr 04, 2017)
  Military Saves Week was February 27-March 4, and Consumer Action’s community outreach and training manager, Linda Williams, helped kick off the campaign by participating in…
• EARN helps families save using technology (Apr 04, 2017)
  EARN, a long-term partner of Consumer Action, is a San Francisco-based non-profit that designs and launches online savings tools to create financial stability for America’s…

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Best Practices 

• Out and About: More transparency and accuracy in credit reporting (Jun 05, 2016)
  In late April, Consumer Action’s Audrey Perrott attended a Credit Builders Alliance webinar titled What you need to know about new credit reporting requirements: Impacts…
• Out and About: Measuring your financial health (May 05, 2016)
  When measuring financial health, it is more useful to take an in-depth look at a consumer’s overall financial state than a one-dimensional approach that looks…
• Fifty shades of gray: The confusing world of Social Security and Medicare (Jul 05, 2015)
  I am watching my hair turn 50 shades of gray as I struggle to map out a strategy to maximize my retirement benefits. It would…

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Recommended Training Tools 

• Avoid ID Theft Training Kit (Nov 19, 2008)
  The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…
• Insider Car Report (Jun 04, 2008)
  This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices in California.

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Videos & Webinars 

• Consumer Action YouTube Channel (Apr 17, 2017)
  The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more.

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