Outreach & Training
Consumer Action’s multilingual and multicultural community outreach managers work to empower individual consumers and community educators nationwide through free, unbiased, rights-focused consumer literacy information and training. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations—the largest and most diverse of its kind—by providing information and tools to enable them to educate and advocate… Read More »
Content
Our Events
- More than a hundred turn out for money management trainings, despite the heat (Sep 05, 2019)
As an intense heat wave baked the East Coast, driving many to seek relief at the beach or pool, Consumer Action’s community outreach managers Linda…} - Training addresses debt collection consumer rights (Jul 05, 2019)
As Democratic Senators Jeff Merkley and Ron Wyden of Oregon joined 24 of their colleagues from across the country in calling on Consumer Financial Protection…} - Consumer Action, NEFE make it easy to evaluate financial ed programs (Oct 03, 2018)
Consumer Action and the National Endowment for Financial Education (NEFE) joined forces in late August to educate our network partners on NEFE’s Evaluation Toolkit® and…}
Training Tools
- Using FinTech to manage money? You need to watch this (Dec 05, 2020)
“The pandemic has forced community groups to pivot and offer their clients financial education in virtual settings,” said Consumer Action’s director of strategic partnerships, Audrey…} - Resource Sheet: Serving Older Veterans: An Introduction to Veterans Benefits (Nov 12, 2020)
Senior veterans may be eligible for a wide-variety of benefits available to all U.S. military veterans. Veteran's benefits include disability compensation, pension, education and training,…} - Coping with COVID-19: From housing, to health care, to rebooting your savings (Nov 05, 2020)
“Establishing or replenishing savings” covers why and how to create or add to an emergency fund. While having a…}
Our Network
- Funder brings Consumer Action's FinTech education to Arizona (Dec 05, 2020)
Consumer Action was among the 97 nonprofits to receive a grant to support financial education and the scaling of our financial technology (FinTech) innovation initiatives…} - Financial health measurement: A barometer of consumer finances (Oct 02, 2020)
Financial health measurement helps gauge how consumers are doing financially during a given period of time. It can help consumers take account of their finances…} - Consumers jumpstart their savings using FinTech apps (Sep 05, 2019)
Consumer Action helped 38 consumers and nine non-profit staffers save nearly $22,000 during a five-month period through the use of new FinTech (financial technology) apps/online…}
Best Practices
- Don’t leave thousands on the table this season (Jan 05, 2021)
Widely considered the federal government’s most effective antipoverty program, the EITC puts money back into the pockets of qualifying low- and moderate-income working taxpayers when…} - The enduring impact of racism on your finances (Dec 05, 2020)
For generations (and to today), institutional racism has denied people of color access to the economic and educational systems that are, in our nation, the…} - Out & About: Black women talk finances (Jun 05, 2019)
JPMorgan Chase and Essence magazine have teamed up to expand economic inclusion for black women with their Currency Conversations campaign.…}
Recommended Training Tools
- Avoid ID Theft Training Kit (Nov 19, 2008)
The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click…} - Insider Car Report (Jun 04, 2008)
This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices in California.}
( View More Recommended Training Tools )
Videos & Webinars
- Albert host financial technology webinars (Apr 16, 2018)
Albert Genius is the first financial service of its kind – a team of human financial experts at your fingertips. Yes, you heard that right—Albert…} - Webinars teach CBO partners how to help clients deal with debt collectors (Aug 04, 2017)
Consumer Action and the Consumer Relations Consortium (CRC) cohosted two June debt collection webinars for Consumer Action’s network partners and professionals affiliated with the Association…} - Consumer Action YouTube Channel (Apr 17, 2017)
The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more.}
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