Outreach & Training

Under the direction of Mikael Wagner, Director of Training and Outreach, Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach… Read More »

 

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Best Practices 

  • Coping with stage fright (Jun 16, 2008)
    You are about to facilitate a workshop. People are starting to enter the training room. The Executive Director is sitting…
  • MoneyWi$e financial education for the military (Mar 14, 2008)
    Outreach staff members Mikael Wagner and Linda Williams are featured in a video segment about Consumer Action's MoneyWi$e partnership with…
  • Speaking effectively to your audience (Mar 04, 2008)
    Once you are actually in the room with your audience, you must focus on delivering the most engaging presentation possible.…

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Training Tools 

  • California Lifeline training materials (Mar 04, 2008)
    California Lifeline Quiz: Similar to the famous Jeopardy game, our Quiz is a truly creative and interactive tool to review…
  • ID Theft Quiz (Sep 27, 2007)
    Developed by Consumer Action outreach and training staff, this game is a fun an interactive way to learn more about…
  • Fraud Bingo Game (Sep 12, 2007)
    Fraud Bingo was developed by Consumer Action's outreach and training staff for use in trainings and workshops. The game and…

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Recommended Training Tools 

  • Avoid ID Theft Training Kit (Nov 19, 2008)
    The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events.
  • Insider Car Report (Jun 04, 2008)
    This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices…
  • Money Smart adult education program (Dec 20, 2007)
    The Money Smart computer-based teaching program teaches the 10 modules of the Money Smart curriculum online. It can be used…

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