Outreach & Training
Consumer Action’s multilingual and multicultural Community Outreach Managers counsel consumers, offer technical advice, conduct train-the-trainer workshops and presentations at community events and national conferences and provide expert analysis and commentary to English, Spanish and Chinese media on a variety of consumer issues. Aware that the best way to reach vulnerable consumer populations is to work with trusted community entities, Consumer Action’s outreach staff leverages our national network of nearly 7,000 community-based organizations by providing… Read More »
Content
Our Events
- Webinars teach CBO partners how to help clients deal with debt collectors (Aug 04, 2017)
Consumer Action and the Consumer Relations Consortium (CRC) cohosted two June debt collection webinars for Consumer Action’s network partners and professionals affiliated with the Association… - Debt collection trainings a big success (Jun 05, 2017)
The Consumer Financial Protection Bureau (CFPB) reported that in in 2016 it handled a whopping 88,000 debt collection complaints from consumers! According to the Bureau’s… - Consumer Action, FICO co-host credit, financial counseling webinars (Mar 05, 2017)
FICO® Score Open Access for Credit & Financial Counseling is a valuable program that enables credit and financial counseling providers in the U.S. to share…
Training Tools
- Companion slide deck: When a collector calls: An insider’s guide to responding to debt collectors (Jun 21, 2017)
Consumer Action created this companion slide deck as a visual aid for educating consumers on the material in When a collector calls: An insider’s guide… - Practical Money Skills (Apr 17, 2017)
Practical Money Skills offers interactive tools and educational resources to help individuals and communities build stronger financial futures. - Commonwealth (formerly Doorways to Dreams Fund) (Apr 17, 2017)
A library of free online and mobile games, designed and developed by Commonwealth (formerly Doorways to Dreams Fund), that aims to improve personal…
Our Network
- Fall events for financial educators (Sep 21, 2017)
The Association for Financial Counseling & Planning Education (AFCPE) is offering a Financial Fitness Coach Q&A and Info Session on Tuesday, Sep, 26 at 1 p.m.… - Consumer Action educates seniors on elder fraud, scams (May 05, 2017)
In March, Consumer Action partnered with Woolf House, an affordable senior rental housing community in San Francisco, to conduct two elder fraud presentations (in both… - Kicking off Military Saves Week at California’s Camp Pendleton (Apr 04, 2017)
Military Saves Week was February 27-March 4, and Consumer Action’s community outreach and training manager, Linda Williams, helped kick off the campaign by participating in…
Best Practices
- Out and About: More transparency and accuracy in credit reporting (Jun 05, 2016)
In late April, Consumer Action’s Audrey Perrott attended a Credit Builders Alliance webinar titled What you need to know about new credit reporting requirements: Impacts… - Out and About: Measuring your financial health (May 05, 2016)
When measuring financial health, it is more useful to take an in-depth look at a consumer’s overall financial state than a one-dimensional approach that looks… - Fifty shades of gray: The confusing world of Social Security and Medicare (Jul 05, 2015)
I am watching my hair turn 50 shades of gray as I struggle to map out a strategy to maximize my retirement benefits. It would…
Recommended Training Tools
- Avoid ID Theft Training Kit (Nov 19, 2008)
The FTC has created an "interactive toolkit" for advocates to plan and host "Protect Your Identity" events. Click… - Insider Car Report (Jun 04, 2008)
This excellent video can be used to explain some of the issues that surround unfair and deceptive car financing practices in California.
( View More Recommended Training Tools )
Videos & Webinars
- Consumer Action YouTube Channel (Apr 17, 2017)
The Consumer Action YouTube Channel features short educational videos and webinars on topics including small business insurance, identity theft, managing money and more.
( View More Videos & Webinars )
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