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CA News & Special Reports Archive

2014

April

01
  • Consumer Action INSIDER - April 2014.
    The new issue of INSIDER brings you stories about what Consumer Action staffers have been up to, including a new insurance resource for entrepreneurs, a Hotline Chronicles story about one man's disappointing experience with electric deregulation, reports of our financial literacy outreach at a Southern California military base and a round-up of the variety of hotline complaints we received last year.

March

02
  • Consumer Action INSIDER - March 2014.
    This month, the INSIDER brings you stories about weaknesses in the "safe harbor" for international data sharing, how a family can tackle a hefty emergency room bill, monitoring your "digital footprint", new class actions, educating seniors on health care fraud and more.

February

  • Consumer Action INSIDER - February 2014.
    This month’s INSIDER unveils our newly designed Class Action Database and features a Hotline Chronicles piece on stop payments. It also contains articles about what happened at our National Consumer Empowerment Conference in November, a look back at how our MoneyWi$e financial literacy program has evolved over the years, and our newly updated publication on sending money abroad (remittances). We’ve also added a periodic “CFPB Watch” feature to monitor all the great work being done by our colleagues at the Consumer Financial Protection Bureau.

January

01
  • Consumer Action INSIDER - January 2014.
    Consumer Action INSIDER kicks off 2014 with stories about "advertorials' and how they deceive consumers, problems with payday loans, ID needed to open a bank account and an online forum on personal financial health after the recession.

2013

December

02
  • Consumer Action INSIDER - December 2013.
    This month's INSIDER features stories on efforts to protect military personnel and veterans from financial exploitation, our outreach to an innovative job training program in an underprivileged neighborhood of San Francisco, efforts to ensure that trade talks between the United States and the European Union don't harm consumer rights, how Consumer Action is pushing back against postal reform and how one consumer was put out by a vocational school's failure to live up to its promises.

November

20
  • Affordable Care Act Issue (November 2013).
    In the Affordable Care Act Issue we cover the basics of Obamacare—including the new health insurance exchanges, required minimum services, enrollment, subsidies for low income individuals and families and more. Our Web Bonus articles (not included in the downloadable PDF), explore medical debt installment plans, scams around Obamacare and appealing your health insurer's decisions.
01
  • Consumer Action INSIDER - November 2013.
    The November issue of Consumer Action INSIDER brings you news about three new short videos on online privacy, totals for our annual fundraiser, CARD Act misconceptions, how advocates are using technology to help consumers increase savings and reduce debt, and a look at multilevel marketing offers.

October

  • Consumer Action INSIDER - October 2013.
    The October issue of the INSIDER features articles about our organization's activities, including a consumer disgruntled by airline fees, tips for personal economic recovery, a round-up of notable class actions and a new website we developed to educate people about Do Not Track and online privacy.

September

23
  • Pre-purchase resources (September 2013).
    Consumer Action has compiled a new Pre-purchase Resource Guide, featured in the latest issue of Consumer Action News, which also includes pointers for checking a professional’s credentials, tips on vetting the research tools you use and information about consumer rights if problems arise. (The PDF file may contain outdated links.)
03
  • Consumer Action INSIDER - September 2013.
    This month's INSIDER brings you news of Consumer Action's activities, including financial literacy trainings, our upcoming 4th Annual National Consumer Empowerment Conference, a new class action listing, and our support for a lawsuit in New York objecting to the state's credit card anti-surcharge law. Hotline Chronicles details why driving a new car off the lot before making sure you have an auto loan in place has its pitfalls.

August

01
  • Consumer Action INSIDER - August 2013.
    Consumer Action's monthly e-newsletter presents information about the organization's activities. This month, we feature articles on a Medigap insurance pitfall, the continued struggle to protect the low-income phone subsidy program Lifeline, the importance of Consumer Action's databases to our mission and a report on our recent "Do Not Track" conference in Washington, DC, among other topics.

July

  • Consumer Action INSIDER - July 2013.
    This month's edition of Consumer Action INSIDER features stories about our recent survey to gauge attitudes about online tracking, a recent outreach effort with AARP-Walgreens, a cautionary tale about "free" credit scores, how Consumer Action dealt with a recent "spam" attack and more.

May

31
  • Consumer Action INSIDER - June 2013.
    There's lots of news from Consumer Action in the June 2013 issue of INSIDER, including a warning about "penny auctions," a new database to collect student loan stories, Military Saves Week activities at Camp Pendleton, a roundup of our Coalition Efforts and more!
  • Peer-to-Peer Payments Survey (May 2013).
    In its new survey of the “person-to-person”—P2P—payments industry, Consumer Action compares the ever-evolving ways consumers can electronically fund, send and receive personal payments—often with just a few taps on their smartphone keyboard. We also share the results of our satisfaction survey of consumers who’ve already adopted P2P payments to transfer money to friends, family members, the babysitter and others.

April

30
  • Consumer Action INSIDER - May 2013.
    The May 2013 edition of the INSIDER features stories about our activities at various financial literacy events, some considerations when teaching older adults and a new credit resource created by our staff. Hotline Chronicles looks at the case of a woman who was convinced against her better judgment to purchase a timeshare.
01
  • Consumer Action INSIDER - April 2013.
    The April 2013 issue of Consumer Action INSIDER features stories about our staff activities, including our participation at the Consumer Assembly, new legislation we support to protect accountholders from excessive overdraft fees, the potential perils of ignoring bill collectors' calls, a new grant to work on electronic medical privacy education, and more.

February

28
  • Consumer Action INSIDER - March 2013.
    In the new issue of Consumer Action INSIDER, our monthly e-newsletter, we recount our recent doings, including response from an online poll about using credit cards after the CARD Act, reports on 2012 hotline complaints and free publication distribution, coalition efforts with our consumer colleagues and our ongoing outreach to community partners. In this month's Hotline Chronicles, we talk about the "dual tracking" of foreclosures and loan modifications, which unfairly impact homeowners in financial distress who are seeking to save their homes.
01
  • Consumer Action INSIDER - February 2013.
    The February issue of our monthly e-newsletter features stories about a new financial resource for servicemembers and veterans, an update on our educational efforts around potential credit card "checkout fees," news about our new Columbia University interns, and a Hotline Chronicles entry about unauthorized charges on your phone bill ("cramming").

January

  • Consumer Action INSIDER - January 2013.
    The January issue of INSIDER presents stories about Consumer Action's recent activities, including coalition efforts to explain online data collection to consumers, our recent Consumer Action News "Frugal Issue" and the work we expect to be doing in 2013, as well as suggestions to avoid restocking fees on returned merchandise and more.

2012

October

31
  • 2012 Fall Issue: Credit Card Comparison Site Survey.
    Consumer Action looked at 54 sites to determine which ones offer the most useful and complete information to credit card shoppers. To narrow the list, we evaluated them using a checklist of key elements—and 13 met all or most of our criteria. Three sites met all nine criteria.

September

01
  • Consumer Action INSIDER - September 2012.
    The September issue of Consumer Action INSIDER features stories about emerging privacy issues, how to avoid trouble when booking hotels online, the way we evaluate our training programs and an event to mark the first anniversary of the federal consumer watchdog, the CFPB.

June

21
  • Peer-to-Peer Lending Survey (June 2012).
    Consumer Action compared the three major P2P lending websites—Lending Club, Peerform and Prosper. Promoted as a more accessible and less expensive option for borrowers, P2P loans have their advantages, but they’re not without their costs—and they’re not an option for all consumers. The publication also contains findings from the organization’s research into legitimate loan alternatives for consumers with no credit history or damaged credit who have few, if any, borrowing opportunities. (The PDF file may contain outdated links.)

April

12
  • Prepaid Card Survey (April 2012).
    Consumer Action took a look at the market for general purpose reloadable prepaid cards—an alternative to credit and debit cards—and collected our findings in a new survey that examines 28 cards from 11 issuers.

2011

November

28
  • 2011 Fall Issue: Secured Credit Card Survey.
    The Fall 2011 issue of Consumer Action News features our new Secured Credit Card Survey. Secured credit cards are backed by a security deposit that you provide to the card issuer. Terms vary widely among surveyed cards so it pays to compare before you apply for a secured credit card.

July

29
  • Consumer Action INSIDER – August 2011.
    The August issue of Consumer Action INSIDER carries news of the organization's activities, including financial empowerment efforts, our upcoming 40th anniversary celebration, and the recipients of a new round of MoneyWi$e mini grants. In Hotline Chronicles, we answer a question about moving out-of-state with a Section 8 voucher.
 

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