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CA News & Special Reports Archive



  • Consumer Action INSIDER - March 2016.
    The March issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities (with a story highlighting our efforts to help the Department of Education create a strong complaint database for students who have received federal financial aid). This month we also tell you what happens when a seller backs out of a verbal agreement; give you the lowdown on a recent international event on consumer privacy and another San Francisco-based panel on privacy; encourage you to participate in a new contest that pays investment-savvy consumers; and update you on our latest online safety trainings.


  • Consumer Action INSIDER - February 2016.
    The February issue of Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities (with highlights on our recent work to keep health care competitive, oppose bad changes to the Lifeline phone subsidy program, and fight for postal banking). This month we also give you the rundown on our FY 2015 annual report; tell you how one consumer fought an invalid “credit card minimum” requirement; offer our take on The Big Short movie (in theaters now); and provide advice on building a good credit score and getting the most from the Earned Income Tax Credit (just in time for tax season).


  • Consumer Action INSIDER - January 2016.
    The January issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also highlight our recent National Consumer Empowerment Conference; offer a guide for consumers on how to act when a collector calls; tell of one consumer's tale of woe after he signed up for Match.com; and give an update on a series of workshops that we've held on new phone networks and Internet safety.



  • Credit Reporting Issue - Winter 2015.
    The credit reporting issue of Consumer Action News covers some welcome changes in reporting rules and the dispute resolution process, explains how consumers can access free credit scores and deal with delinquent debt on their reports, and throws light on the rights and challenges for job seekers and data breach victims.
  • Consumer Action INSIDER - December 2015.
    The December issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on coalition activities. This month we also feature stories on saving money during the holiday season; avoiding bad auto loans; protecting your Internet privacy; choosing the right prepaid card; and family money management. Finally, we give an update on our recently held 44th anniversary celebration.


  • Consumer Action INSIDER - November 2015.
    The November issue of the Consumer Action INSIDER offers information on CFPB activities and class action lawsuits as well as updates on the many coalitions we’re involved in (including the newest, created in the wake of the massive Experian/T-Mobile data breach). We also fill you in on the latest happenings, including an open house at our new SF office; the National Consumer League’s Trumpeter Awards event, and a public discussion on postal banking. Finally, we provide a recap of our auto insurance trainings and introduce recent updates to our guide to the Lifeline discounted phone program for underserved individuals. This month, Hotline Chronicles explores a consumer'r problem with not-so-speedy Internet service.


  • Mobile Payments Guide - Fall 2015.
    Take out your mobile phone at checkout and presto, you've paid! There's a little more to it than that... Consumer Action’s Mobile Payments Guide details how popular mobile payment systems work and what to consider when deciding to make mobile payments.
  • Consumer Action INSIDER - October 2015.
    The October issue of the Consumer Action INSIDER offers information on CFPB activities and updates on coalition efforts and class action lawsuits. It also tells the tale of one woman's journey to understanding long-term care in the midst of her aging mother's ailing health; offers up the truth about prescription discount cards; gives updates on our education and advocacy work, and invites readers to our 44th anniversary celebration in Washington, DC.


  • Consumer Action INSIDER - September 2015.
    The September issue of the Consumer Action INSIDER offers information on CFPB activities and updates on coalition efforts and class action lawsuits. It also provides new and improved publications to help consumers shop for and choose the best auto loan (and exercise their rights should their auto purchase prove to be a lemon). In addition, the newsletter features stories on excessive and unfair car rental taxes; charity scams; Consumer Action's upcoming national conference; a fascinating new book on watchdogs and whistleblowers; and Consumer Action's recent homeownership workshop.
  • Consumer Action INSIDER - August 2015.
    The August issue of the Consumer Action INSIDER offers updates on CFPB activities and information on coalition efforts, legislative actions and amicus briefs in which Consumer Action has participated. It also features a story about a man who escaped a predatory auto loan; an update on a number of mini-grants designed to financially educate underserved consumers; information on how credit card payments are applied; an introduction to the U.S. Treasury’s public retirement program; and a summary of our new SCAM GRAM e-newsletter.


  • Consumer Action INSIDER - July 2015.
    The July issue of the Consumer Action INSIDER offers updates on CFPB activities, class action lawsuits under which you might be eligible to make a claim, coalition efforts in which Consumer Action has participated, and the FCC’s recent decision regarding robocalls. It also contains part two of a series on retirement planning that began in the May issue, and an announcement about Consumer Action’s move to a new office in San Francisco’s Civic Center area.


  • Consumer Action INSIDER - June 2015.
    The June issue of the INSIDER features articles on the L.A. premiere of a documentary about the ill effects on consumers of binding mandatory arbitration clauses, the increased scrutiny of for-profit colleges by the U.S. Department of Education, California legislation that would establish a state earned income tax credit for low income working individuals and families, and financial inclusion train-the-trainer events recently hosted by Consumer Action. Hotline Chronicles features a complaint about a third-party installment plan offered by some major retail chains.


  • Consumer Action INSIDER - May 2015.
    This month's Consumer Action INSIDER brings you articles about Consumer Action's recognition as an innovative consumer advocacy group, a financial fraud toolkit for advocates, our San Francisco office move, recent actions at the CFPB and a run-down on what we've been working on in coalitions. In this issue, a series on planning for retirement begins, and Hotline Chronicles looks at technical college degrees that don't help students find jobs.


  • Consumer Action INSIDER - April 2015.
    This month's INSIDER brings you stories on the Consumer Financial Protection Bureau plan to allow complainants to share their "stories" with the public, how people without Social Security numbers can still request free annual credit reports, a new class action open for claims, and a new educational package on automobile insurance released by Consumer Action. Hotline Chronicles looks at a case of a disgruntled mortgage holder who paid on time but is still being hounded for his payments.
  • Automotive recalls issue (Winter 2014-2015).
    Consumer Action's newsletter reports on used cars under safety recall that are sold without recall problems being repaired. The problem affects dealership "loaner" cars and rental vehicles as well.

    This issue is available in bulk for non-profit or government agencies to distribute for educational purposes. You can order this issue by downloading the order form here and fill in your details.


  • Consumer Action INSIDER - March 2015.
    The March 2015 issue of Consumer Action INSIDER features stories about our work on California legislative issues, new class actions and a look at credit scores and medical debt discussed at the most recent Consumer Financial Protection Bureau consumer advisory board meeting. Hotline Chronicles tells the tale of two consumers who had trouble getting their cell phones unlocked—a new option that major wireless carriers have agreed to provide to subscribers who are no longer under contracts.
  • Consumer Action INSIDER - February 2015.
    This month’s INSIDER includes 2014 complaint statistics for our free consumer hotline, the latest additions to the Class Action Database, the announcement of our just-published FY2014 annual report, and a summary of Consumer Action’s comments to the CFPB on its language access plan. Hotline Chronicles offers timely tips for avoiding a bad tax preparer and expensive tax refund products.


  • Consumer Action INSIDER - January 2015.
    This month's INSIDER features the fifth annual Consumer Action's National Conference, forced arbitration and the Hotline Chronicles. The Hotline Chronicles reviews bill collectors contacting family members.



  • Consumer Action INSIDER - December 2014.
    This month's INSIDER features stories, among others, on the disappointing "gainful employment" rule for for-profit vocational colleges, new class actions, two new free consumer education publications and a petition drive to ask large banks to stop using pre-dispute, mandatory arbitration clauses. Hotline Chronicles looks at the "right to cancel" and when it applies.


  • Specialty Consumer Reports Issue (Fall 2014).
    Consumer Action has compiled information for consumers about "specialty consumer reports.” Like credit reports, these specialized consumer reports gather details about individuals to help companies predict a customer’s risk level to a business. But the existence of these “specialty” reports is not well known among consumers, who stand to lose the most if the reports contain errors or omissions.
  • Consumer Action INSIDER - November 2014.
    This month's INSIDER brings you articles about our annual fundraiser and awards ceremony, new MoneyWi$e webinars, our recent coalition efforts to push back efforts by title insurers to roll back regulations, and recent train-the-trainer events, among other topics. Hotline Chronicles looks at why consumers find themselves paying equipment leasing fees to cable companies.


  • Consumer Action INSIDER - October 2014.
    This month's edition of INSIDER brings you stories about proposals to improve consumer protections for servicemembers, what to do when an ATM does not dispense cash but says it did, using online tools to improve financial security, a campaign to improve public information from complaints to the Consumer Financial Protection Bureau and more.


  • Consumer Action INSIDER - September 2014.
    This month's INSIDER brings you article on a new consumer educational resource for service members and veterans, efforts to end mandatory arbitration clauses in consumer contracts that keep customers from bringing disputes in court, and a campaign to ensure that used cars at a major dealer have all recalled issues repaired before sale. In addition, Hotline Chronicles features a cautionary tale about a scam in which callers pretend to be from the Internal Revenue Service to scare you into giving them bank and credit card information and we explain Consumer Action's translation services for government, non-profits and corporations.


  • Consumer Action INSIDER - August 2014.
    The August issue of Consumer Action INSIDER brings you news of the Consumer Financial Protection Bureau's field hearing in El Paso, TX last month, at which it introduced a proposal to allow consumers to publicly share the stories behind the complaints they submit to the consumer watchdog agency. Other items in the issue include an update on work we are doing to protect and strengthen the rights of career education student loan borrowers, an account of the series of trainings we conducted on financial inclusion and an introduction to a program that leverages a myriad of stakeholders to lead people out of poverty. Hotline Chronicles presents information on whether Social Security numbers are a requirement to get a credit card.


  • Medical Credit Card Survey Issue (Summer 2014).
    Being able to borrow the money for a medical or dental procedure rather than deplete savings or forgo needed care sounds like a great option—even better if the lender touts a 0% interest rate. Consumer Action surveyed seven medical credit cards and a handful of medical loan products, some of which offer “interest free” patient financing. See how they stacked up and what you need to know about deferred-interest financing promotions in the Medical Credit Card Survey issue of Consumer Action News.

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