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CA News & Special Reports Archive



  • Consumer Action INSIDER - November 2014.
    This month's INSIDER brings you articles about our annual fundraiser and awards ceremony, new MoneyWi$e webinars, our recent coalition efforts to push back efforts by title insurers to roll back regulations, and recent train-the-trainer events, among other topics. Hotline Chronicles looks at why consumers find themselves paying equipment leasing fees to cable companies.


  • Consumer Action INSIDER - October 2014.
    This month's edition of INSIDER brings you stories about proposals to improve consumer protections for servicemembers, what to do when an ATM does not dispense cash but says it did, using online tools to improve financial security, a campaign to improve public information from complaints to the Consumer Financial Protection Bureau and more.


  • Consumer Action INSIDER - September 2014.
    This month's INSIDER brings you article on a new consumer educational resource for service members and veterans, efforts to end mandatory arbitration clauses in consumer contracts that keep customers from bringing disputes in court, and a campaign to ensure that used cars at a major dealer have all recalled issues repaired before sale. In addition, Hotline Chronicles features a cautionary tale about a scam in which callers pretend to be from the Internal Revenue Service to scare you into giving them bank and credit card information and we explain Consumer Action's translation services for government, non-profits and corporations.


  • Consumer Action INSIDER - August 2014.
    The August issue of Consumer Action INSIDER brings you news of the Consumer Financial Protection Bureau's field hearing in El Paso, TX last month, at which it introduced a proposal to allow consumers to publicly share the stories behind the complaints they submit to the consumer watchdog agency. Other items in the issue include an update on work we are doing to protect and strengthen the rights of career education student loan borrowers, an account of the series of trainings we conducted on financial inclusion and an introduction to a program that leverages a myriad of stakeholders to lead people out of poverty. Hotline Chronicles presents information on whether Social Security numbers are a requirement to get a credit card.


  • Medical Credit Card Survey Issue (Summer 2014).
    Being able to borrow the money for a medical or dental procedure rather than deplete savings or forgo needed care sounds like a great option—even better if the lender touts a 0% interest rate. Consumer Action surveyed seven medical credit cards and a handful of medical loan products, some of which offer “interest free” patient financing. See how they stacked up and what you need to know about deferred-interest financing promotions in the Medical Credit Card Survey issue of Consumer Action News.


  • Consumer Action INSIDER - July 2014.
    The July issue of Consumer Action INSIDER brings you stories about our Financial Inclusion trainings, employee volunteerism, a roundup of our coalition efforts, a new class action settlement in a case brought against Ticketmaster over excessive fees, and a Hotline Chronicles case of entrapment in the "jewelry of the month club." And that's not all!
  • Consumer Action INSIDER - June 2014.
    This month's INSIDER features stories, among others, about our new Corporate Advisory Board, addressing complaints with the Post Office, Consumer Action's recent and upcoming privacy-related activities and an action alert to press the Department of Education to ensure that vocational colleges really prepare students for "gainful employment."


  • Consumer Action INSIDER - May 2014.
    This month's INSIDER offers stories on our updated Directory of Credit-building Loan Programs, our presence at the National Consumer Protection Week fair, a roundup of our coalition work and new additions to our Class Action Database, among other articles. Also in this issue, Hotline Chronicles finds that a "gift card" is not always a gift card.


  • Consumer Action INSIDER - April 2014.
    The new issue of INSIDER brings you stories about what Consumer Action staffers have been up to, including a new insurance resource for entrepreneurs, a Hotline Chronicles story about one man's disappointing experience with electric deregulation, reports of our financial literacy outreach at a Southern California military base and a round-up of the variety of hotline complaints we received last year.


  • Consumer Action INSIDER - March 2014.
    This month, the INSIDER brings you stories about weaknesses in the "safe harbor" for international data sharing, how a family can tackle a hefty emergency room bill, monitoring your "digital footprint", new class actions, educating seniors on health care fraud and more.


  • Consumer Action INSIDER - February 2014.
    This month’s INSIDER unveils our newly designed Class Action Database and features a Hotline Chronicles piece on stop payments. It also contains articles about what happened at our National Consumer Empowerment Conference in November, a look back at how our MoneyWi$e financial literacy program has evolved over the years, and our newly updated publication on sending money abroad (remittances). We’ve also added a periodic “CFPB Watch” feature to monitor all the great work being done by our colleagues at the Consumer Financial Protection Bureau.


  • Consumer Action INSIDER - January 2014.
    Consumer Action INSIDER kicks off 2014 with stories about "advertorials' and how they deceive consumers, problems with payday loans, ID needed to open a bank account and an online forum on personal financial health after the recession.



  • Consumer Action INSIDER - December 2013.
    This month's INSIDER features stories on efforts to protect military personnel and veterans from financial exploitation, our outreach to an innovative job training program in an underprivileged neighborhood of San Francisco, efforts to ensure that trade talks between the United States and the European Union don't harm consumer rights, how Consumer Action is pushing back against postal reform and how one consumer was put out by a vocational school's failure to live up to its promises.


  • Affordable Care Act Issue (November 2013).
    In the Affordable Care Act Issue we cover the basics of Obamacare—including the new health insurance exchanges, required minimum services, enrollment, subsidies for low income individuals and families and more. Our Web Bonus articles (not included in the downloadable PDF), explore medical debt installment plans, scams around Obamacare and appealing your health insurer's decisions.
  • Consumer Action INSIDER - November 2013.
    The November issue of Consumer Action INSIDER brings you news about three new short videos on online privacy, totals for our annual fundraiser, CARD Act misconceptions, how advocates are using technology to help consumers increase savings and reduce debt, and a look at multilevel marketing offers.


  • Consumer Action INSIDER - October 2013.
    The October issue of the INSIDER features articles about our organization's activities, including a consumer disgruntled by airline fees, tips for personal economic recovery, a round-up of notable class actions and a new website we developed to educate people about Do Not Track and online privacy.


  • Pre-purchase resources (September 2013).
    Consumer Action has compiled a new Pre-purchase Resource Guide, featured in the latest issue of Consumer Action News, which also includes pointers for checking a professional’s credentials, tips on vetting the research tools you use and information about consumer rights if problems arise. (The PDF file may contain outdated links.)
  • Consumer Action INSIDER - September 2013.
    This month's INSIDER brings you news of Consumer Action's activities, including financial literacy trainings, our upcoming 4th Annual National Consumer Empowerment Conference, a new class action listing, and our support for a lawsuit in New York objecting to the state's credit card anti-surcharge law. Hotline Chronicles details why driving a new car off the lot before making sure you have an auto loan in place has its pitfalls.


  • Consumer Action INSIDER - August 2013.
    Consumer Action's monthly e-newsletter presents information about the organization's activities. This month, we feature articles on a Medigap insurance pitfall, the continued struggle to protect the low-income phone subsidy program Lifeline, the importance of Consumer Action's databases to our mission and a report on our recent "Do Not Track" conference in Washington, DC, among other topics.


  • Consumer Action INSIDER - July 2013.
    This month's edition of Consumer Action INSIDER features stories about our recent survey to gauge attitudes about online tracking, a recent outreach effort with AARP-Walgreens, a cautionary tale about "free" credit scores, how Consumer Action dealt with a recent "spam" attack and more.


  • Consumer Action INSIDER - June 2013.
    There's lots of news from Consumer Action in the June 2013 issue of INSIDER, including a warning about "penny auctions," a new database to collect student loan stories, Military Saves Week activities at Camp Pendleton, a roundup of our Coalition Efforts and more!
  • Peer-to-Peer Payments Survey (May 2013).
    In its new survey of the “person-to-person”—P2P—payments industry, Consumer Action compares the ever-evolving ways consumers can electronically fund, send and receive personal payments—often with just a few taps on their smartphone keyboard. We also share the results of our satisfaction survey of consumers who’ve already adopted P2P payments to transfer money to friends, family members, the babysitter and others.


  • Consumer Action INSIDER - May 2013.
    The May 2013 edition of the INSIDER features stories about our activities at various financial literacy events, some considerations when teaching older adults and a new credit resource created by our staff. Hotline Chronicles looks at the case of a woman who was convinced against her better judgment to purchase a timeshare.
  • Consumer Action INSIDER - April 2013.
    The April 2013 issue of Consumer Action INSIDER features stories about our staff activities, including our participation at the Consumer Assembly, new legislation we support to protect accountholders from excessive overdraft fees, the potential perils of ignoring bill collectors' calls, a new grant to work on electronic medical privacy education, and more.


  • Consumer Action INSIDER - March 2013.
    In the new issue of Consumer Action INSIDER, our monthly e-newsletter, we recount our recent doings, including response from an online poll about using credit cards after the CARD Act, reports on 2012 hotline complaints and free publication distribution, coalition efforts with our consumer colleagues and our ongoing outreach to community partners. In this month's Hotline Chronicles, we talk about the "dual tracking" of foreclosures and loan modifications, which unfairly impact homeowners in financial distress who are seeking to save their homes.

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