Released: January 18, 2006
Help Desk FAQ
Debit cards
Can I dispute a purchase made with my debit card?
When you buy things with your debit card, save all your receipts. When a problem arises about a purchase made with your debit card, try initially to resolve the dispute with the merchant. If a merchant won’t resolve the dispute with you, ask your card issuer for help. In most cases you will be bound by the store’s policy on returns and defective merchandise, so before you make important purchases ask how returns and defective merchandise claims are handled. Dispute resolution may only apply to debit card purchases made with a signature. This is an important consideration in deciding whether or not to sign or use your PIN.