Consumer Rights FAQs
Our Consumer Rights FAQs (frequently asked questions) contain questions and answers about some common issues of concern to consumers. The responses should be used only as a general guide. Our responses do not constitute legal advice. Many consumer laws vary by state - and in many cases state laws provide much stronger consumer protections. Because Consumer Action is a national non-profit organization, we usually do not provide information about state laws. (As we are headquartered in California, many of our publications may reference California laws.) Consumer Action encourages you to seek advice and assistance from the appropriate community and governmental agencies in your area. Search our Consumer Services Guide to find helpful resources in your area.
Note: Revised 2006. Use this information as a general guide only. Consult with a local consumer organization for laws specific to your state.