A Message from Consumer Action

Consumer Action's MoneyWi$e educational materials have moved to our Managing Money Project website. Here you may view, download and order bulk copies of the MoneyWi$e materials. Please make a note of the Managing Money Project address— www.managing-money.org —and add it to your address book.

Zelle fraud emergency kit and FAQ

Source: Bob Sullivan, The Red Tape Chronicles

I’ve been writing about fraud at Zelle — and the mishandling of Zelle fraud claims by big banks — for more than a year now. I’m creating this page to be an ongoing resource for victims. Zelle is designed to make it easy to give $20 or $40 to pay a friend after lunch together.

Zelle is backed by big banks, so should I expect the same fraud protections? NO, NO, NO.  Zelle is not like a credit or debit card. You can’t call a bank and reverse a transaction or dispute a “charge.” 

If your Zelle account was hacked, you are indeed entitled to dispute this authorized transaction, and to get your money back. The bank has 10 days to investigate and issue a provisional credit (or not). Start thinking: How can you prove it wasn’t you?  Your detailed cell phone records might help.

Read Full Article: Zelle fraud emergency kit and FAQ

 
 
 

Quick Menu

Support Consumer Action

Support Consumer

Join Our Email List

Optional Member Code
Facebook FTwitter T

MoneyWise Modules

Managing Money Topics

Help Desk

Advocacy