Managing Money :: Travel industry uses Facebook and Twitter to reach you

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Released: September 07, 2010

Travel industry uses Facebook and Twitter to reach you

Source: Charisse Jones & Roger Yu, USA Today

Booking a flight? Go on Facebook. Running late to the hotel? Send a tweet. Hotels, airlines and other segments of the multibillion-dollar travel industry are aggressively tapping into social media, ramping up their use of online sites such as Facebook and Twitter to build loyalty to their brands.

Airlines are maintaining a presence on YouTube and offering deals through social-mapping networks such as Loopt. Hotels are promoting their properties through bloggers, and they’re using social-networking sites to gather feedback, monitor trends and provide concierge services.

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