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One million reasons why consumers need the CFPB

Contact: Ruth Susswein (301) 718-2511

The Consumer Financial Protection Bureau (CFPB) hit the one million mark this week. The Bureau has received more than one million individual consumer complaints about financial products and services, the bulk of which become part of the agency’s public complaint database.

“We congratulate the CFPB for offering consumers a practical way to resolve ongoing disputes with financial service companies, and for continuing to upgrade its complaint process while empowering consumers with first-hand information that helps them make smart financial choices,” says Ruth Susswein, deputy director of national priorities at Consumer Action.

Consumers can submit a complaint to the CFPB at http://www.consumerfinance.gov/complaint/ or by calling (855) 411-2372.

For an analysis of the CFPB’s public complaint database see Consumer Action’s recent report and companion articles at http://www.consumer-action.org/news/articles/cfpb_complaint_database_report_fall_2016


Through multilingual financial education materials, community outreach, and issue-focused advocacy, Consumer Action empowers underrepresented consumers nationwide to assert their rights in the marketplace and financially prosper.


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